Conduct
of Business

  1. Professional behavior – Firm shall at all times act with integrity and avoid conflicts of interest and avoid any actions or situations that are inconsistent with its professional obligations.
  2. Competence – Firm shall carry out its professional work with due skill, care and diligence and with proper regard for the technical standards expected of it.
  3. Service – Firm shall carry out its professional work with expedition and with proper regard for standards of service and customer care expected of it.
  4. Training and Continuing Professional Development – Firm shall have in place the necessary procedures to ensure that all its staff are properly trained and competent to do their work.
  5. Complaints handling – Firm shall operate a Complaints Handling Procedure and maintain a Complaints Log.
  6. Clients’ money – Firm shall preserve the security of clients’ money entrusted to its care in the course of its practice or business.
  7. Professional indemnity insurance – Firm shall ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity insurance.

Firm
Administration

  1. Advertising – Firm shall promote its professional services only in a truthful and responsible manner.
  2. Solvency – Firm shall ensure that its finances are managed appropriately.
  3. Arrangements to cover the incapacity or death of a sole practitioner – Firm which has a sole principal (i.e. a sole practitioner or a sole director in a corporate practice) shall have in place appropriate arrangements in the event of that sole principal’s death or incapacity or other extended absences.
  4. Use of designations – Firm must display on its business literature a designation to denote that it is regulated by this Ethical Code.

Rules of Conduct for the Members of the Firm

  1. Ethical behavior – Members of Firm shall at all times act with integrity and avoid conflicts of interest and avoid any actions or situations that are inconsistent with their professional obligations.
  2. Competence – Members of Firm shall carry out their professional work with due skill, care and diligence and with proper regard for the technical standards expected of them.
  3. Service – Members of Firm shall carry out their professional work in a timely manner and with proper regard for standards of service and customer care expected of them.
  4. Continuing Professional Development – Members of Firm shall comply with Firm’s requirements in respect of continuing professional development.